> For the complete documentation index, see [llms.txt](https://docs.acpt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.acpt.io/general/how-to-open-a-ticket.md).

# How to open a ticket

Learn how to submit a ticket

Log in to your [dashboard](https://dash.acpt.io/), open the [Help Center](https://dash.acpt.io/help), and create a new Ticket.

<figure><img src="https://3235524095-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fiyf0tSKPgXiyoQ3zV3I6%2Fuploads%2F5f6o8PLLWHYHnZdtxk91%2FACPT-user-s-dashboard%20(2).png?alt=media&amp;token=dc265b39-cbe5-4c9c-8f5e-658669eb310b" alt=""><figcaption></figcaption></figure>

### Bug reports

First of all, be sure the bug you found is **reproducible**.

If you are unsure about it, you can consider discussing it with other users on [Facebook's official group](https://www.facebook.com/groups/880817719861018/).

Every bug report will be **analyzed, labeled, and prioritized**.

**You will be notified of every ticket update via email (status change, a new reply, etc..).**

### Technical assistance inquiries

Every technical assistance received will be **analyzed, labeled, and prioritized**.

We'll try to answer Technical inquiries in the shortest time possible.

**Please note that the answer will be generally delayed the more complicated the inquiry is.**

### Refunds

Refund requests are generally processed **within 24 working hours**.